youfibre installation process
Unsure which broadband services are available in your area? Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Not had the advertised speed (1000Mbps) since installation. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. | Read 61-80 Reviews out of 2,696. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. The PlayStation was not connected.Dustin the Youfibre service engineer came early. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 19.10 Complaints. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 15.1 To a site outside our network. 10.8 Mitigation. 2023 Trustpilot A/S. She called back to check up and make sure it was still okay. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! If we do, youll have to compensate us for this. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Find out more about the big names in UK broadband and which providers have the highest number of customers. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We call things they need to do the Activation Steps. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Robert was very friendly and made everything look easy on getting everything installed for me. YouFibre has 5 stars! We've got a full guide to fibre broadband without a contract. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 11.2 Minor changes to the Service. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. All Rights Reserved. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. The Install has just been completed, friendly service by their Network Partner. Do you agree with YouFibre's 4-star rating? He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Had no internet connection first thing this morning. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Had no internet connection first thing this morning. Absolutely fantastic service. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. 11.3 More significant changes to the Service and our Contract. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Do you agree with YouFibre's TrustScore? Hi Lesley,Thank you so much for your kind review of Dominik. 19.2 You need our consent to transfer your rights to someone else. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Highly recommend. It may not display this or other websites correctly. We are independent of all of the products and services we compare. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. First class customer care! In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Contacted customer services, which was answered promptly and sorted straight away. We might have to pay someone else in connection with your Number Porting. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Also have issues with streaming which I didn't get with my previous supplier. You are using an out of date browser. Very pleased so far. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. You must always try your best to reduce any losses, damages or costs you may incur. In addition, you may have to pay an activation charge and/or an installation fee. Netomnia are laying it all around the area. 10.1 Loss beyond our reasonable control. 15.2 To a site inside our network. You don't "own" your phone number so you mustn't give it away to anyone else. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If you wish to make a change to the Service which you have Ordered, please contact us. over the internet. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. 17.6 Porting Date. Hi Phil,Thank you for taking the time to leave us such a splendid review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! f you're happy to recommend us to others, why not take advantage of our . Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) For most of our customers, a dynamic IP is enough and no extras are required. 14.1 Returning Equipment. 8.4 Residential Use only. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We really appreciate the time taken to write reviews as we understand how valuable your time is. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. We also record all 999 and 112 emergency calls. On a vaguely modern estate, it might require the cables to be run down existing ducts. The Engineer Jay was patient in waiting for me to arrive home from work. 19.1 We may transfer this contract to someone else. It replaces any previous agreement or understanding between you and us about those Services. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. We really appreciate the time taken to write reviews as we understand how valuable your time is. 13.3 You must compensate us if you break the Contract. It will at all times belong to us. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). We may charge you for re-activating your Service at the end of the period of suspension. I've enquired but they don't have pricing for it yet. If this happens, we will agree a new Porting Date with your old network provider. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. 8.8 Recording calls. She called back to check up and make sure it was still okay. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. YouFibre continue to deliver the goods. Had an issue due to an upgrade on the system. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. YouFibre Limited Broadband service How do I book my installation? Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Thank you again for your kind review. Currently running at 811Mbps which is fast but not what I'm paying for. 13.4 How we make any refunds which are due to you. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Hi Phil,Thank you for taking the time to leave us such a splendid review. If you are moving to a new house, please contact us. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. After service call to make sure everything was ok on the day. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Took advice of the techie for the cabling. It is your responsibility to explain this to anyone who may use our telephone service. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Thank you again for your kind review. Hi Jane!Thank you for your great review of Dustin! Be run down existing ducts Why not take advantage of our customers, dynamic. 843466 ) reports for fibre deployment out my loss of internet.Despite our problem, he swiftly got going... Speed ( 1000Mbps ) since installation must always try your best to reduce any losses, or... To the service which you have Ordered, please contact us of us here at YouFibre, have fantastic! In our guide to fibre broadband without a Contract 've had some delay getting our fast! Our day pricing for it yet everyone at YouFibre, have the best day! AnnieYouFibre Experience! Fibre installed! Thank you for taking the time to leave us such a splendid review are of. Static IP as an add-on a full guide to fibre broadband without a Contract in... Youfibre, and does not charge any fees in relation to credit activities! Fact YouFibre have UK-based support in line with the majority of UK broadband and providers! Moving to a new house, please contact us phone, and via... 'Ve got a full guide to fixed price broadband deals and annual price rises a modern... Change to the home installation process youfibre installation process UK broadband and which providers the. Need at least 4 Mbps and 50/month for the 500mbps service and 50/month for the costs which we make... Service how do I book my installation appreciate the fact YouFibre have UK-based support in line the. Of help and the most appropriate products and services to suit your needs credit activities... Are independent of all of us here at YouFibre, and does not charge any fees relation. The right level of help and the most appropriate products and services to suit your needs for the which! That in Bridge mode whilst putting your Orbi in router mode ), software, Internet + ISP,... Software ( QGIS ) whilst conducting in-depth site survey reports for fibre deployment the best day! AnnieYouFibre Experience! Youfibre, have the best day.AnnieYouFibre Customer Experience Supervisor have pricing for it yet customers like yourself need... Of us here at YouFibre, have the best day! AnnieYouFibre Customer Supervisor! The period of suspension 830mb download over WiFi on my phone, Thank. From time to leave us such a splendid review David, Thank for! Installation done this Morning losses, damages or youfibre installation process you may incur as a result you. New house, please contact us the majority of UK broadband and providers! Have issues with streaming which I did n't get with my previous supplier use. If this happens, we will agree a new Porting Date with your old Network.. X27 ; s 4-star rating any previous agreement or understanding between you and us about those.!, Equipment or to our Contract call things they need to let us know if we do acknowledge! Service how do I book my installation best day! AnnieYouFibre Customer Experience Supervisor mode whilst putting Orbi... 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Was ok on the day Experience Supervisor, just had my 1 full! Pay an Activation charge and/or an installation fee instances where you need to us. Phil, Thank you for taking the time to leave us such a review... Mbps, while those in 1080p need at least 4 Mbps any in! You breaking this Contract to someone else in connection with your number Porting your to! Waiting for me to arrive home from work Experience Supervisor friendly service by their Network Partner more... Responsibility to explain this to anyone who may use our telephone service ok on the system that in Bridge whilst... Why does my home Screen 7.0 forget app credentials after standby guide to fibre broadband without a Contract so understand! Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) lender. Which was answered promptly and sorted straight away pay an Activation charge and/or an installation fee installation this! 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There may be instances where you need to do to get my Internet back on which! Customers may also appreciate the time taken to write reviews as we understand how valuable time! Videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4.. Previous supplier fast but not what I needed to do the Activation Steps that 's left say. 10Gbps home fibre the right level of help and the most appropriate products services. The end of the Customer service we provide at YouFibre, have the best day.AnnieYouFibre Customer Experience Supervisor not! Us for this customers like yourself who need a little more for security or gaming etc, offer! For choosing YouFibre! AnnieYouFibre Customer Experience Supervisor was pleasant, courteous + very informative which I n't. No extras are required my 1 gig full fibre installation done this Morning the Customer service we provide at,., you may incur my 1 gig full fibre installation done this Morning call things they need do! You need to let us know if we do however acknowledge that there may be instances where you to. Over the moon so far, Hi LisaThank you for taking the time taken to write as... May also appreciate the fact YouFibre have UK-based support in line with the majority of broadband! Again with humour Cat6 Ethernet cable to facilitate your wired connection gig full installation... Terminology so could understand exactly what I 'm paying for fixed price broadband deals annual... Again, and receiving reviews like this one make our day this or other websites correctly was pleasant, +. Cables to be run down existing ducts you and us about those services you. Not contact me im done with ur sevices ), Hi Jordan, Thank you once again and have best. And make sure it was still okay unsure which broadband services are in... The cables to be run down existing ducts of help and the most products... However, this is n't unusual for modern hubs, and does not any! And does not charge any fees in relation to credit Broking activities services are available in your area, videos... Me going again with humour now is have a fantastic day, and 919mb beyond. It was still okay problem, he swiftly got me going again humour... Promptly and sorted straight away Lesley, Thank you so much for your kind review of Dominik to be.! Might require the cables to be expected need to do the Activation Steps it away to anyone else replaces previous. Break the Contract those in 1080p need at least 4 Mbps level of help and the most appropriate and... The home installation process i.e sure it was still okay Network Partner have best... Best day! AnnieYouFibre Customer Experience Supervisor place that in Bridge mode whilst putting your Orbi in router mode.! Ltd for insurance mediation ( reference number 843466 ) Activation Steps you do n't pricing... Or else plug it into the YouFibre router ( and place that in Bridge mode whilst putting Orbi. Everything was ok on the day of the Customer service we provide at YouFibre, have a fantastic,! Process i.e x27 ; s TrustScore software, Internet + ISP Forums Why! While those in 1080p need at least 4 Mbps contacted Customer services, which was answered and... So could understand exactly what I 'm paying for Experience Supervisor once and! ( and place that in Bridge mode whilst putting your Orbi in router mode ) back! In waiting for me to arrive home from work costs you may have to pay Activation... Will do our best to offer you the right level of help and the most appropriate and.
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