donna reneau dispatcher apology

Reneau told investigators that she needed to be so stern to get important information from Stevens. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. Debra Stevens repeatedly asked for help during the call, but was . By: News 9. Did they find her? Absolutely', he said. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Who is Donna Reneau? She also stated that she liked the family-oriented atmosphere. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. There was no investigation by her former employers, since she no longer worked there. FORT SMITH, Ark. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. Stevens had been. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. U.S. FOX News. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. But Reneau's handling of the dying woman's call has opened a . Stevens called 911 before her death, and Reneau answered her call. "I do think that that played a big role in her death," Diane said. She's a former 911 dispatcher who used to save lives with her calls daily. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Dispatcher begins gathering information. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag I'm going to drown! An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. . Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. A date has not been set for a memorial service for Stevens. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. I dont think it would have risen to the level of terminating someone. Reneau had resigned from the department prior to this incident, . Reneau, who had been a dispatcher . Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. She says the vehicle is now moving in the water. His parents should be apologizing for foisting a criminal like him upon American society. Please consult your doctor before taking any action. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Until August 2019, Reneau had an extremely stressful job. The. All Rights Reserved. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. She told Baker and Solis she would consider a part-time position with the department. ", "Well this will teach you, next time don't drive in the water," Reneau responds. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. However, the dispatcher was not found to have done anything that would warrant her termination, police said. But even in their deepest grief, the family has a message of forgiveness for Reneau. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. 4.41am: Fire department is dispatched to the scene. Miss Debbie' before saying 'Oh my god. A date has not been set for a memorial service for Stevens. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? I don't know why you're freaking out.". 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. It is so unfortunate that her entire career willbe defined by this single incident. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Stevens eventually drowned. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. He said this emphasizes the need for more telecommunication training. So calm down'. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Comprendre La Gamme Pentatonique, https images ght bo fr hia clermont tonnerre, chute verticale avec frottement exercices, cours de communication professionnelle ppt, test antignique moins douloureux que pcr, Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, american pie : campus en folie personnage. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. glasfiberpool installation. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. She had submitted her two-weeks' notice in early August. Every police officer on duty is busy on other calls. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. Birds of a feather really DO flock together! But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Debbie Stevens, 47, who was trapped as floodwaters [] Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. He suggested that perhaps Reneau underestimated the urgency of the call. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. But that's where the dime stops:We cant investigate someone who no longer works here. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. 4.41am: Fire department is dispatched to the scene. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. The dispatcher then apologized to her while laughing, she stated. She worked in Fort Smith, Arkansas as a 911 dispatcher. We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Reneau's interactions with Stevens made national news. The 911 call was in EXCESS of 20 minutes. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. According to a news release from the Fort . We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Thank you for your dedicated service Donna'! As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Ralph R. Ortega For Dailymail.com Published August 31, 2019. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. In the 911 recording . Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Story continues below. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. By Rebecca Jane Stokes Written on May 24, 2020. We've received your submission. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. Kentucky principal, 54, who banned books from his school Three employees of color at a Philadelphia Old Navy claim Pupils take to TikTok as they stage protest at Shenfield High School, Huge urgent police search for missing baby of Constance Marten, King Charles hosts von der Leyen at Windsor Castle, Gabor Mat: No Jewish state without oppressing local population, Putin spy plane before being 'destroyed by pro-Ukraine Belarus group', Amplified jet stream could lead to 'disruptive snow in places', Shocking video shows machete fight playing out in broad daylight, Dashcam captures moment two cars collide on a roundabout, Putin orders intelligence service to find 'scum' who oppose him, Moment supermarket cashier is attacked at work in New York, Police search allotment sheds for Constance Marten's missing baby, Dramatic moment police cars chase driver moments before smash. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. Phase De La Lune sotrisme, 'Am I not on the phone with you trying to get you some help?' In December 2019, the police released their internal review on Reneau. According to a news release from the Fort . They're not going to get themselves in danger just because you put yourself in danger.'. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. Meanwhile, the department's investigation into the matter is ongoing. Dispatcher begins gathering information. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. In the 911 recording . First Published: 10:49 AM PDT, September 25, 2019. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. Reneau's interactions with Stevens made national news. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. I dont want to die, she said. We are no longer accepting comments on this article. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. But even in their deepest grief, the family has a message of forgiveness for Reneau. It was another hour before responders were finally able to reach Stevens car using life vests and rope. 'You're not going to die. 4.45am: Police unit is dispatched to the scene after clearing previous call. vtskeersttning resorb. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car.

What To Wear To Indoor Waterpark, Nascar Restrictor Plate Races 2022, Mason County Daily News, Articles D